We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please telephone or write to the Practice Manager. The Practice Manager will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
If you have concerns about any aspects of your management including hospital treatment, the Patient Advice and Support Service offers free, confidential, & independent advice & support for patients of the NHS in Scotland. Visit the Patient Advice & Support Service website or call 0800 917 2127